To use the app’s finest service i.e. Cash Card you need to order the card using the app. But if you didn’t get the delivery despite giving the order, then you must check again whether you had placed the order in the right way. If that seems okay, then dial the Cash App phone number to check where there is an issue and why the delivery is stuck. https://www.numbersupportcustomerservice.com/cash-app-customer-service/