Security companies accountable to security guards


08 June 2020

Views: 4

As a security consultant in the Los Angeles and Dallas Fort Worth area for years, I have come across many large and small corporate clients looking for a new security company. More than ninety percent of customers will declare liability issues as the main reason why they are changing security companies. The reasons managers give me range from incomplete reports, sleeping or unreliable guards who are constantly late or leave their posts, security guards do not follow instructions, and supervisors do not respond. In general, a security company with few exceptions will want to provide good service to continue providing customer service and future business. The main problem is that many security companies do not have a practical concept of holding security officers, field supervisors, and themselves accountable for providing excellent service.

A concept for holding security guards accountable will begin with proper training and proper instructions. It is not enough to give verbal instructions to security officers the first day and then assume that they will provide good service. Security guards should receive detailed written orders after a field officer has properly trained them. The field officer should visit the site frequently and randomly to ensure that postal orders are followed and to provide ongoing training and positive reinforcement. Electronic equipment should be used to ensure that security officers are patrolling and monitoring frequently.

Field supervisors are held accountable for conducting a certain number of field visits by providing a field visit report and a report on the quality of service and behavior of security officers. Management and training should frequently verify these reports and positive reinforcement should be provided to field supervisors. Management must be held accountable for supervising field supervisors and safety consultants, and for checking frequently with the client to ensure that they are satisfied with the service and to institute changes if they are not. In many cases, management will not know that the customer is not satisfied with the service until they receive a cancellation notice. In many cases, it is too late at that point to save the business.

It is relatively easy to open a security company in California and it is relatively easy to obtain business from clients who require security. For a security company to be successful, they must be able to rate their customers. In order to retain customers, a system of checks and balances work to hold all employees and management of the security company accountable. Responsibility and responsiveness will ensure that customers are happy with the service or that changes are made in a timely manner when they are not. A good security company will have a non-negotiable security concept that is practical and efficient,


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