Why do BPOs need engaged employees? In the customer-centric culture of BPOs, an engaged employee will lead to customer satisfaction and retention. The enthusiasm of the employee will reach the customers. It is challenging for any organization to keep employees engaged day in and day out. Ultimately, it needs to come from within.

Gamification is a brilliant way to bring about long term engagement and positive behavioural change.

Here are the top 3 ways to engage employees using Gamification in the BPO industry:

1. Capability-based goals
2. Mentorship
3. Recognition

For more details visit: https://www.thegamificationcompany.com/how-to-engage-employees-using-gamification-in-bpo/