Book Stellar Customer Service: How to Keep Them Coming Back for More PDF Download - Pryor Learning
Download ebook ➡ http://ebooksharez.info/pl/book/760253/1403
Stellar Customer Service: How to Keep Them Coming Back for More
Pryor Learning
Page: 164
Format: pdf, ePub, mobi, fb2
ISBN: 9781722507305
Publisher: G&D Media
Download or Read Online Stellar Customer Service: How to Keep Them Coming Back for More Free Book (PDF ePub Mobi) by Pryor Learning
Stellar Customer Service: How to Keep Them Coming Back for More Pryor Learning PDF, Stellar Customer Service: How to Keep Them Coming Back for More Pryor Learning Epub, Stellar Customer Service: How to Keep Them Coming Back for More Pryor Learning Read Online, Stellar Customer Service: How to Keep Them Coming Back for More Pryor Learning Audiobook, Stellar Customer Service: How to Keep Them Coming Back for More Pryor Learning VK, Stellar Customer Service: How to Keep Them Coming Back for More Pryor Learning Kindle, Stellar Customer Service: How to Keep Them Coming Back for More Pryor Learning Epub VK, Stellar Customer Service: How to Keep Them Coming Back for More Pryor Learning Free Download
Overview
Who is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.
Customer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time. How to understand customers How to lead and empower a customer service team How to give customers what they want The path to extraordinary service The power of active listening How to deal with difficult customers How to keep your own emotions at bay with obnoxious people The role of compromise in customer relations Tips for sticky situations Follow-up to ensure repeat business And much, much more!
In an ever-evolving technological era, the role of employees in a business—and how they handle the people who buy your product or service—ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it.
More than 3 million organizations and 13 million individuals—from startups to the Fortune 500—choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels.
Stellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface—and anyone who manages personnel who do—will find this book a concise, enjoyable, and indispensable guide.