Nitrado Reviews - 3.0 Stars

Expires in 9 months

28 June 2022

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Price of the service is correct.

The service itself is good when it works, but when it does't...

During last 3 months i had to deal with Nitrado's support a lot.

Each time it took them minimum a day to reply, and usually the reply would be

"We noticed that the your problem is solved, let us know if you need anything else"

And 99% of the times problem was not solved.

At this point i don't even bother opening support tickets, for what? To waste my time hoping they will fix the problem, when i can just wipe the server and save myself and my players time.

There are problems that they simply cannot fix. Server stuck on roll back? If you open a support ticket, you going to waste days, if not weeks of your time waiting for them to tell you "unfortunately, this issue can't be fixed other than by doing a reinstall and resetting your XML files to default", since then i learned that doing a roll back fixed the problem, not from a support staff, but by myself.

Server is experiencing terrible performance problems? They are going to point at your XML files again, and suggest you to reinstall + reset the files to default.

Pretty much any problem you experience, you will be told to do a re-install and reset your xml files to default.

French support staff is a shame, they the most incompetent staff i had to deal with.

"Hello, my server can't restart.

French: try to wipe it.

Several times where support team simply refused to help me and closed the ticket without answering.

Some staff members don't read tickets fully, and just look if server has players in it, and assume that the problem i am reporting is fixed. minecraft of incompetence makes you waste days, because it takes them a day to answer you.

They need to train support staff more, they contradict each other in answers, majority of them have no idea what they doing, give wrong information about some server functions, i have some other things i know, that happened not too long ago, but i will keep that for myself.

Tip for consumers:

If you experience problems with your server, such as server rolling back, lagging, bad performance, crashing, not showing up in browser = do not waste your time with support, try to do a roll back, if it does not work, then just re-install the server. Save yourself time.

Homepage: https://nicisoft.com/

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