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Let's Talk: Make Effective Feedback Your Superpower
Therese Huston
Page: 304
Format: pdf, ePub, mobi, fb2
ISBN: 9780593086629
Publisher: Penguin Publishing Group
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A game-changing model for giving effective feedback to peers, employees, or even your boss—without offending or demotivating.
How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.
This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:
• Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.
• Side with the person, not the problem: a bad habit or behavior probably is probably less entrenched than you think.
• Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.
This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
Let's Talk by Therese Huston - Books-A-Million
Let's Talk | A game-changing model for giving effective feedback to peers, employees, or even your Let's Talk : Make Effective Feedback Your Superpower
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Therese Huston | Make Effective Feedback Your Superpower
Her new book, let's talk, make effective feedback. Your superpower combines practical and action-based advice. We'll be talking about the tools and confidence
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Let's Talk by Therese Huston | Penguin Random House Audio
A game-changing model for giving effective feedback to peers, employees, or even Let's Talk. Make Effective Feedback Your Superpower. Let's Talk Cover.
Let's Talk: Make Effective Feedback Your Superpower
Let's Talk: Make Effective Feedback Your Superpower. Front Cover. Therese Huston. Penguin Publishing Group, Jan 26, 2021 - Business & Economics - 304
Let's Talk: Make Effective Feedback Your Superpower
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Let's Talk: Make Effective Feedback Your Superpower
'Brilliant . . . empowers you with ninja listening skills, emotional management techniques, and whip-smart scripts to create real behaviour